Ways to make appointments:
- Telephone
- E-Consult – PATCHS
- In person at the Practice
Book or Cancel Appointments Online
SystmOnline
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter SystmOnline and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
SystmOnline
We operate a GP triage system.
This means when you contact the practice to make an appointment the GP will be advising the receptionist where you need to be booked in to, to receive the care you need that day.
- Appointment with a GP (that day or in the future, with your usual doctor or the duty doctor that day)
- Appointment with the MSK (physio) team.
- Advised to contact the Community Pharmacy to utilise the minor ailment scheme.
- Appointment with our pharmacy team to deal with any medication issues.
- Or given further contact information of more appropriate services that you can self-refer to.
You will be asked a set of questions by the receptionist and dependent on response the team will know where to signpost – anything they are unsure of the GP will advise and direct.
Benefits to the Patient:
- You will be seen by the most appropriate clinician, reducing duplication of appointments.
- It will improve continuity of care.
- It will mean you can contact the practice at any time of day and your need will be met – no more ringing at 8am
Benefits to the Practice:
- More efficient clinics
- Less duplication of appointments.
- Happy patients